If you wish to return your order to us, you need to inform us within 24 hours of receipt of the goods. The goods must then be returned within 5 days of receipt.
Any returned items must be undamaged and in the original packaging in a resalable condition. We can only accept the return of the entire order, we cannot accept the return of part orders of leftover items.
Once the goods are back with us, they will be inspected, and provided they are in the original condition in which they were sent, we will issue a refund less 25% restocking charge and less the original delivery charge.
You will need to arrange and pay for the return transport to us. Returned tiles must be securely wrapped onto a pallet to prevent damage, and a reputable courier / haulier is used.
The refund process will take around 7 working days to reach you and will be paid back by whatever method was used to purchase.
If you wish to return your order, please call us on 01244 383 377